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At Wild Alchemy Botanicals we believe in the power of nature to transform and rejuvenate your skin. Our small-batch skincare products are formulated using premium-grade botanicals and bioactives that are designed to restore, nourish, soothe and treat a variety of concerns. My story BRIGHTEN HYDRATE BALANCE SCROLL DOWN ORANGE BLOSSOM BOTANICAL SKINCARE RANGE SHOP NOW BRIGHTENING SERUM DROPS SHOP NOW ORANGE BLOSSOM BOTANICAL SKINCARE KIT ROSE RADIANCE BOTANICAL SKINCARE RANGE REPLENISH REVITALISE BOOST RADIANCE SCROLL DOWN SHOP NOW ROSE RADIANCE OIL BLEND FOR HAIR SKIN AND NAILS SHOP NOW “Everything was so beautifully presented Sandra from the note you wrote to the accompanying oracle card you added. I'm very grateful and can't wait to use my candle for my new moon rituals” Yelena @ Moonbox NZ Luna Candle and Rose Quartz Bath Salts "A must-have product in my beauty routine. I use this day and night as a serum. Very hydrating and will leave your skin glowing like a diva" Shannon Y, New Zealand Rose Radiance Anti-Ageing Oil Blend "This oil is the absolute best, I have tried many other products for my dry skin from creams to gels. However, this oil is the only one that gets rid of my dry skin and brightens my whole complexion. I use only three drops on my face and neck and it goes a long way. Will be repurchasing." Alanna P, New Zealand Rose Radiance Anti-Ageing Oil Blend HEAD TO OUR BLOG FOR skincare tips and tricks HEAD TO OUR BLOG FOR skincare tips and tricks HEAD TO OUR BLOG FOR skincare tips and tricks Aucun post publié dans cette langue actuellement Dès que de nouveaux posts seront publiés, vous les verrez ici.

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faq. How Do I Store Your Products? I recommend storing all our products in a cool dry place away from direct sunlight. What is the Expiration Date of Your Products? The shelf life of our products is 12 months, but we generally suggest using any skincare products from Wild Alchemy Botanicals within 9 months of opening. This ensures the freshness and quality of our ingredients. Our skincare line uses natural preservatives. What is your policy on animal testing? We do not test on animals and do not purchase from suppliers that do. Who formulates your products? Our formulations are handmade and produced in small batches, in-house by me to maintain freshness and quality. Can You Recommend Products for My Skin Concerns? I would love to help! You can submit an email inquiry to Sandra@wildalchemy.online. Let me know what products you’re currently interested in, your primary skin concerns, and your current skincare routine. Can You Send Me Samples? I send free samples with every purchase. Samples include our hydrosols, serums, oil blends and foot and bath salts. In the future, I will be offering 30ml Intro Skincare Kits so stay tuned. What is your shipping process? If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours. Orders made over the weekend or on a public holiday, are processed the following business day. We ship with New Zealand Post Couriers nationally and internationally, all orders are tracked. Tracked courier prices in New Zealand are $8.00, international shipping prices vary depending on product weight. Am I eligible for free return shipping? Unfortunately, we cannot cover return postage fees on all return types, and a return request must be made within 14 days of purchase. Return requests submitted after 14 days of purchase, or items that are Change of Mind or Incorrectly Ordered do not qualify for free return shipping. Your submission of personal information through the store is governed by our Privacy Policy. Click to view our Privacy Policy. Payment Options Payment Options Payment Options Wild Alchemy Botanicals is pleased to now partner with Afterpay, giving you even more options to purchase products today and pay for them in four, interest-free fortnightly payments. MORE INFO Wild Alchemy Botanicals is pleased to now partner with Laybuy, giving you even more options to purchase products today and pay for them over 6 interest-free payments. MORE INFO Other Payment Options All other traditional payment methods are accepted at Wild Alchemy Botanicals. You can pay for your products by credit card, EFTPOS card, or PayPal. BioGro New Zealand Certified Organic Ingredients I purchase BioGro New Certified Organic ingredients from New Zealand suppliers to formulate with. Look for the single asterisk to identify these ingredients in our product ingredient and benefits page in our Shop. Eco Cert Organic Cosmetic Look for the **double asterisk to identify these ingredients in our product ingredient and benefits page in our Shop. Founded in France in 1991 by a group conscious of the growing need to develop environmentally friendly agriculture and who wanted to offer recognition to those who adhere to best practice production, the ECOCERT body specialises in the certification of organic products for sustainable development. The standard encourages transparency between producers and consumers, as well as inspires confidence in the products with the ECOCERT seal of approval that you see on the shelf. DUE TO THE NATURE OF THE PRODUCTS WE SELL, AND FOR HYGIENE AND SAFETY REASONS, WE ARE UNABLE TO OFFER RETURNS ON OPENED OR USED BOTANICAL SKINCARE ITEMS, SO PLEASE CHECK YOUR ORDER IS CORRECT ON RECEIPT. Order Issues and returns Can I return something I've purchased? We are happy to offer a store credit or refund on any item you've purchased from us if it meets the criteria listed below. Please note: all postage costs are non-refundable. Product Return Criteria; The item must be unopened, unused and in the original packaging. It must be within 14 days of the purchase date. Please check your order upon receipt. Fill in the return form below. You will be responsible for return postage. We do not offer free return shipping on exchanges. Damaged on arrival or incorrect item received If you have received an item that isn't what you ordered, or it's arrived damaged, please take a photo and contact us by filling out the form below within 14 days of purchase. Please don't use or dispose of the item until we have confirmed to do so. If an item needs to be returned, a courier will be booked to collect it. Unsuccessful Deliveries If your order is returned to us by NZ Post as an “unsuccessful“ delivery, a postage fee will apply to resend the package. If the order is to be cancelled & and refunded, a cancellation fee of $10.00 will apply and be deducted from the refunded amount. Please note: all postage fees charged are non-refundable. Here's how it works 1. Get in touch To request a return, please fill out the returns form below. Please ensure this form is submitted before sending your item back to us - it makes the process easier. 2. We'll get back to you I will contact you via email with instructions on how to get your item back to us. 3. Pack Return Your Item/s Pack up your item carefully, so it reaches us safely. You can re-use your Wild Alchemy Botanicals packaging, or a similar sized box if you no longer have it. What happens next? Returns from metro areas usually arrive within 7 business days and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us. We'll be in touch as soon as your return is completed. Returns Form Reason Is Product Unopened / Unused Preferred Outcome Upload File Upload supported file (Max 15MB) Submit Thanks for submitting! Fair Trading Act 1986 The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986. Consumer Guarantees Act 1993 The Consumer Guarantees Act sets out minimum standards for goods sold on the Wild Alchemy Botanicals website. In the event that goods sold are deficient or are faulty, the Seller has the obligation to repair, replace or refund.