faq.
How Do I Store Your Products?
I recommend storing all our products in a cool dry place away from direct sunlight.
What is the Expiration Date of Your Products?
The shelf life of our products is 12 months, but we generally suggest using any skincare products from Wild Alchemy Botanicals within 9 months of opening. This ensures the freshness and quality of our ingredients. Our skincare line uses natural preservatives.
What is your policy on animal testing?
We do not test on animals and do not purchase from suppliers that do.
Who formulates your products?
Our products are formulated and created by hand in a slow process in small batches in Waikato, Aotearoa New Zealand, by me to ensure they remain fresh and of high quality.
Can You Recommend Products for My Skin Concerns?
I would love to help! You can submit an email inquiry to Sandra@wildalchemy.online. Let me know what products you’re currently interested in, your primary skin concerns, and your skincare routine.
Can You Send Me Samples?
I send free samples with every purchase. Samples include our hydrosols, serums, oil blends and foot and bath salts. In the future, I will be offering 30ml products so stay tuned.
What is your shipping process?
If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours. Orders made over the weekend or on a public holiday, are processed the following business day.
We ship with New Zealand Post Couriers nationally and internationally, all orders are tracked. Tracked courier prices in New Zealand are $8.50, international shipping prices vary depending on product weight and yes, unfortunately, it is expensive.
Am I eligible for free return shipping?
Unfortunately, we cannot cover return postage fees so choose carefully or contact me as soon as possible to cancel an order.
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Why Choose Wild Alchemy Botanicals?
Premium Ingredients: Our products are formulated with premium-grade ingredients and botanical extracts, sourced for their potency and purity.
Nourish and Restore: Each product is designed to rejuvenate your skin, leaving it feeling revitalised and healthy.
Sustainably Made: Staying true to our roots, all products are made in Aotearoa New Zealand, with a commitment to sustainability and environmental stewardship.
Experience Aotearoa's Natural Beauty
Our products are proudly made in Aotearoa New Zealand, a land renowned for its rich biodiversity and landscapes. I am inspired by our unique ecosystems, infusing their essence into my skincare formulations.
Global Reach, Local Craftsmanship
While our products are born in the heart of New Zealand, they are crafted to be enjoyed worldwide. We ship everywhere, directly bringing a piece of Aotearoa's natural beauty to your doorstep.
My Commitment
Eco-Friendly Practices: I prioritise eco-friendly practices during production, from sourcing to packaging, reducing environmental impact by using recyclable glass bottles for our skincare products. To maintain affordability, I choose not to use branded boxes, focusing on product quality and sustainability. Customers are encouraged to recycle glass bottles to support their commitment to the planet.
Transparent Ingredients: I provide full ingredient lists so you know exactly what you're applying to your skin.
Revitalise Your Skin Today
Join me in embracing the power of nature with Wild Alchemy Botanicals. Explore our skin care products and discover the power of nature. Whether you're looking to brighten, hydrate, rejuvenate, or pamper your skin, we have something for everyone.
Wild Alchemy Botanicals is pleased to now partner with Laybuy, giving you even more options to purchase products today and pay for them over 6 interest-free payments.
Other Payment Options
All other traditional payment methods are accepted at Wild Alchemy Botanicals. You can pay for your products by credit card, EFTPOS card, or PayPal.
Fair Trading Act
1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold on the Wild Alchemy Botanicals website. In the event that goods sold are deficient or are faulty, the Seller has the obligation to repair, replace or refund.