Contact

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Can I Contact You Directly?

Yes, you can! I am available through several channels:

• Phone / WhatsApp: At the bottom of our website, you’ll find a WhatsApp link to reach us directly at +64 2041367162. This is also our phone number for calls.

• Wix Chat: Use the chat bubble located in the bottom right corner of the page for instant messaging and quick responses.

• Email: Send your inquiries via email using the direct link available on the website. We’ll respond as soon as possible.

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​About Our Products

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What is Botanical Skincare?

Botanical skincare utilises ingredients sourced from various parts of plants, including seeds, roots, leaves, herbs, flowers, and fruits, all grown in New Zealand. These natural components are rich in nutrients and can soothe, repair, and nourish the skin. For more details, please visit the product page.

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What are Active Ingredients?

Active ingredients or 'actives' address specific skin concerns. Our products feature Niacinamide, CoQ10, Vitamin C, Lactic Acid, Mandelic Acid (AHAs), Salicylic Acid (BHAs), Glycerin, and Hyaluronic Acid. Detailed benefits are available on the product page.

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What does the BioGro New Zealand Certified Organic Logo mean?

This logo signifies that our products meet strict organic standards set by BioGro, ensuring environmentally sustainable practices. An asterisk next to ingredients in our listings indicates they are BioGro Certified Organic.

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Usage and Care​

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Patch Testing

I recommend conducting a patch test before using our products due to the active ingredients. Instructions are available in our resources and included with each order.

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Skin Sensitivities

If you have facial eczema, psoriasis, or dermatitis, our Ultra Gentle Botanical Kit will be available soon, designed specifically for sensitive skin.

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How Do I Store Your Products?

Store all products in a cool, dry place away from direct sunlight.

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What is the Expiration Date of Your Products?

Our products have a shelf life of 12 months, but I recommend using them within 9 months of opening for the freshest experience.

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Animal Testing and Product Formulation

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What is your policy on animal testing?

I do not test on animals or purchase from suppliers that do.

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Who formulates your products?

I develop and handcraft all products in small batches in Waikato, Aotearoa, New Zealand, ensuring freshness and quality.

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Personal Assistance

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Can You Recommend Products for My Skin Concerns?

YES! Email your inquiries to Sandra@wildalchemy.online with your skin concerns and current skincare routine.

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Can You Send Me Samples?

Yes, free samples are provided with every purchase and offer introductory 30ml sizes for trial.

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Shipping and Returns

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What is your shipping process?

• Order Preparation: Orders placed on weekdays are typically prepared for dispatch within 48 hours. If your order is placed over the weekend or on a public holiday, rest assured, it will be processed on the next working day.

• Delivery: We use New Zealand Post Couriers to ensure your order reaches you safely and on time.

• Tracking: You will receive a tracking number via email, allowing you to follow your order every step of the way.

• Shipping Costs:

  • Within New Zealand: A flat rate of $8.50.

  • International: Shipping costs are determined by the weight of the parcel. We do not ship to the U.S.

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Am I eligible for free return shipping?

Currently, return shipping costs are not covered. If you need to cancel an order, please contact me promptly.

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Payment and Privacy

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What are your Payment Options?

Flexible payment options are available through AfterPay, allowing six interest-free instalments. Follow the prompts on checkout. We also accept credit cards, EFTPOS cards, and PayPal.

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Why can't I find you on Google Directory?

I operate from home and prioritise privacy by not sharing my address online, which is required for Google Business Directory listings.

 

Your submission of personal information is governed by our Privacy Policy.