FAQ
Contact & Support
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Email: wildalchemy.skincare@gmail.com \
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WhatsApp / Phone: Use the WhatsApp link in the footer to message or call
About Our Products
What is botanical skincare?
Botanical skincare uses plant-based ingredients - including seeds, roots, leaves, herbs, and flowers — selected for their functional compounds that support skin health.
What do you mean by active ingredients?
Actives are scientifically established compounds used to address specific skin concerns.
In my formulations, they’re used with restraint and balanced with botanicals to support clarity, hydration, and barrier function.
Product Care & Shelf Life
Our formulas are crafted fresh in small batches to maintain potency and integrity.
To preserve their quality:
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Best used within 9 months of opening
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Store below 25°C, away from direct sunlight and humidity
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Always secure lids or pumps tightly after use
Our preservative systems are gentle and effective when stored correctly, ensuring products remain safe and stable throughout their intended lifespan.
Usage & Care
Should I patch-test before use?
Yes - particularly when using active or exfoliating formulas.
Apply a small amount to clean skin and wait 24 hours.
Detailed instructions are included with every order and available in our Patch-Testing Guide.
How long will my products last once opened?
For optimal freshness, most products are best used within 9 months of opening and stored below 25°C, away from direct sunlight.
👉 Read more: See our detailed FAQs on patch testing, and inflammaging.
Shipping & Returns
Do you ship internationally?
Yes. We ship within New Zealand and Australia.
How long does shipping take?
Orders are packed within 48 hours (Tuesday–Saturday) and dispatched via NZ Post Courier.
Tracking is sent once your parcel leaves the studio.
What’s your returns policy?
Return shipping isn’t covered at present. If you need to cancel or return an order, contact me directly and I’ll assess the situation fairly, in line with the NZ Consumer Guarantees Act.
👉 See full details in our Shipping & Returns Policy.
Payments, Privacy & Data
What payment methods do you accept?
Afterpay, PayPal, credit/debit cards, and EFTPOS
How is my personal information used?
Your information is used only to process orders and communicate about your purchase.
Details are never sold or shared. See our Privacy Policy for full transparency.
Legal Notice & Copyright
Can I reuse your images or content?
No. All text and imagery are the intellectual property of Wild Alchemy Botanicals.
For usage permissions or press enquiries, please contact me directly.
See our Legal Notice for details.
Fair Trading Act 1986 (New Zealand)
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Consumer Guarantees Act 1993 (New Zealand)
The Consumer Guarantees Act sets out minimum standards for goods sold on the Wild Alchemy Botanicals website. In the event that goods sold are deficient or are faulty, the Seller has the obligation to repair, replace or refund.