Privacy Policy

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Wild Alchemy Botanicals — Aotearoa New Zealand
Last updated: 10 October 2025

At Wild Alchemy Botanicals, we respect your privacy and handle your personal information with care. This policy explains how we collect, use, and protect your data when you visit our website or purchase our products.

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1. Information We Collect

We may collect:

• Personal details: name, email, phone number, billing and shipping address.

• Payment information: processed securely through trusted third-party providers. (We never store your full card details.)

• Browsing data: cookies, IP address, and analytics information to help improve our NZ skincare website and customer experience.​

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2. How We Use Your Information

Your information helps us to:

• Process and deliver your orders safely and efficiently.

• Communicate about your purchase, product updates, or offers (only if you opt-in).

• Improve our website, service, and product formulations.

• Comply with NZ law and tax obligations.

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3. Sharing Your Information

We’ll never sell or rent your information.
We only share limited data with:

• Payment gateways and shipping partners (e.g. NZ Post, couriers).

• Legal authorities if required by law.

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4. Cookies & Analytics

We use cookies and tools such as Google Analytics to understand how visitors use our site and to improve usability.
You can disable cookies in your browser at any time — our site will still function normally for basic use.

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5. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal data we hold about you.

• Request corrections to any inaccurate information.

• Unsubscribe from our mailing list at any time.

To exercise these rights, contact:
📧 sandra@wildalchemy.online

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6. Data Security

We take reasonable steps to protect your data from misuse, loss, or unauthorised access — both online and offline.

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7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page with its effective date.

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8. Contact Us

If you have any questions about your privacy or how your data is handled, please reach out to:

Wild Alchemy Botanicals
📧 sandra@wildalchemy.online
📍 Aotearoa, New Zealand

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Terms & Conditions

By using this website and purchasing from Wild Alchemy Botanicals, you agree to the following terms.

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1. Products & Use

Our skincare is blended in small batches using botanical and active ingredients.
All information provided is for educational purposes only and not intended as medical advice.
Always patch-test before use and discontinue if irritation occurs.

 

2. Orders & Payment

All prices are listed in New Zealand Dollars (NZD) and include GST where applicable.
Payment must be received in full before your order is processed.
We currently accept AfterPay, PayPal, credit/debit cards, and EFTPOS.

 

3. Shipping & Delivery

Orders are shipped within New Zealand and Australia.
Delivery times are estimates only and may vary. We’re not responsible for courier delays or circumstances beyond our control.

 

4. Returns & Refunds

For hygiene reasons, opened products cannot be returned.
If your order arrives damaged or incorrect, please contact us within 7 days for a fair resolution.

 

5. Liability

Our products are formulated with care and tested for stability; however, individual results may vary.
Wild Alchemy Botanicals is not liable for misuse or reactions beyond our control.

 

6. Intellectual Property

All website content — including text, product names, images, and formulations — is the property of Wild Alchemy Botanicals.
You may not copy or reproduce any material without written permission.

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7. Governing Law

These terms are governed by the laws of New Zealand.

For more details about copyright and trademarks, see our Legal Notice page.