Shipping and Returns

 

At Wild Alchemy Botanicals, we want your order to reach you safely and quickly. Below you’ll find everything you need to know about shipping, delivery timeframes, and returns.

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Shipping Information

• Order Processing
  Orders are usually packed within 48 hours (Tues-Fri). You’ll receive an email confirmation with tracking details once your order has been dispatched.

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• Shipping Provider
  Currently, all national orders are sent tracked via NZ Post Couriers. International orders are sent tracked via 

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• Delivery Locations
  We currently ship to:

  • New Zealand

  • Australia

  • United Kingdom

  • Singapore

  • Japan

  • United Arab Emirates

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• Estimated Delivery Times

  • New Zealand: 2–4 business days

  • Australia: 5–10 business days

  • Other international destinations: 10–20 business days (varies by location)

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Delivery timeframes are estimates only and may be subject to delays outside our control, such as customs or courier delays. We’ll always do our best to keep you informed if there are disruptions.

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Shipping Costs

• New Zealand Orders
  Flat rate shipping of NZ$8.50 on all orders, nationwide.

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• International Orders
  Our international shipping rates are based on NZ Post’s current tracked courier pricing. For a typical 1–2 kg skincare order, shipping usually ranges from NZ$50+ depending on destination. Exact costs are calculated at checkout.

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Please note: international shipping prices are set by NZ Post and may change from time to time. Any adjustments come directly from the courier service, not from us.

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As Wild Alchemy Botanicals grows, we’ll be able to negotiate better courier rates — and we’ll pass those savings straight on to you.​

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Returns & Cancellations

We want you to love your Wild Alchemy Botanicals products. If you need to cancel or return an order, please read below:

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• Change of Mind
  Returns for change of mind are accepted at the customer’s expense, provided the item is unopened, unused, and in its original condition.

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• Refunds
  Once your return has been received and inspected, a refund will be issued to your original payment method. Refunds typically take 3–5 business days to process.

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• Damaged or Incorrect Items
  If your order arrives damaged, faulty, or incorrect, please contact us immediately so we can arrange a repair, replacement, or refund.

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Your Consumer Rights

• New Zealand Customers
  Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply in addition to our policy above. If a product is faulty, unsafe, or does not meet the guarantees of the Act, you are entitled to a repair, replacement, or refund.

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• International Customers
  The Consumer Guarantees Act does not apply to overseas purchases. However, we’ll always handle returns and refunds in line with our policy and work with you in good faith to resolve any issues.

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Need Help?

If you have any questions about your order, shipping, or returns, please get in touch. We’re here to help.