Shipping & Returns
New Zealand
Flat-rate urban delivery is $8.50 (tracked)
All parcels are sent with NZ Post Courier.
Standard delivery takes 2–4 business days, with rural addresses requiring an additional 2–3 business days.
Australia
Shipping starts from $30 NZD (tracked), calculated by weight at checkout.
Sent via NZ Post International Economy Tracked service.
Estimated delivery: 7–14 business days.
Japan, Singapore & South Korea
Tracked international shipping starts from $46 NZD, calculated by weight at checkout.
Shipped using NZ Post International Economy Tracked.
Estimated delivery: 4–10 business days.
United Arab Emirates
Courier Tracked + Signature service from $55 NZD, calculated by weight at checkout.
Delivered via NZ Post International Courier.
Estimated delivery: 4–6 business days.
Please note: We do our best to keep shipping rates up to date; however, prices may fluctuate slightly from time to time in line with NZ Post carrier adjustments.
Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees in the destination country. These are the customer’s responsibility.
Returns & Exchanges
As our skincare is handcrafted in small batches, we cannot accept returns for change of mind, or for opened/used products, due to hygiene reasons.
If your order arrives damaged, faulty, or incorrect, please get in touch with us within 7 days of delivery with your order number and photos. We’ll arrange a replacement or refund.
For support, please email us at Sandra@wildalchemy.online
New Zealand Customers
Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply in addition to our policy above. If a product is faulty, unsafe, or does not meet the guarantees of the Act, you are entitled to a repair, replacement, or refund.
International Customers
The Consumer Guarantees Act does not apply to overseas purchases. However, we’ll always handle returns and refunds in line with our policy and work with you in good faith to resolve any issues.