Shipping & Returns

 

Processing Times

Orders are packed and dispatched within 1–2 business days (Tuesday–Saturday).
Delivery timeframes are outlined below.

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New Zealand

Flat-rate urban delivery is $8.50 NZD (tracked).
All parcels are sent via NZ Post Courier.

Standard delivery takes 2–4 business days, with rural addresses requiring an additional 2–3 business days.

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Australia

Shipping starts from $30 NZD (tracked), calculated by weight at checkout.

Orders are sent via NZ Post International Economy Tracked service.
Estimated delivery: 7–14 business days.

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Japan, & South Korea

Tracked international shipping starts from $46 NZD, calculated by weight at checkout.
Orders are shipped via NZ Post International Economy Tracked.
Estimated delivery: 4–10 business days.

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United Arab Emirates

Courier Tracked + Signature service from $55 NZD, calculated by weight at checkout.
Delivered via NZ Post International Courier.
Estimated delivery: 4–6 business days.

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Shipping rates are kept up to date; however, prices may change occasionally in line with NZ Post carrier adjustments.​​

Customs & Import Fees

 

International orders may be subject to customs duties, taxes, or import fees in the destination country.
These charges are the responsibility of the recipient.​

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Returns & Exchanges
 

As our skincare is handcrafted in small batches, we do not accept returns for change of mind or for opened or used products, due to hygiene considerations.

This does not affect your rights under the New Zealand Consumer Guarantees Act.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photographs. A replacement or refund will be arranged where required.

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For support, please contact wildalchemy.skincare@gmail.com